FAQ

Do you accept returns when I chose incorrectly? You can seek an exchange or mail return for defective or non-defective goods within 30 days following delivery, including a change of mind or personal preference. Obtain approval before mailing. Non-defective items must be new, unused, and original, retaining packaging, labels, and accessories. A free return label is enclosed and no restocking fee applies.

What if the item is damaged or the shipment is wrong? Contact us with the order number, checkout email, and photos or video of the item and package; specify any fault or missing piece. Exchanges use available stock. Once approved, refunds are processed within 10 days to the original method of payment.

What is in the catalog? Our store offers dolls, doll outfits and accessories, furniture and playsets, books, and girls' apparel/accessories. Product listings explain the available choices.

What should I expect for shipping? Order preparation typically needs around 1–2 business days. Delivery/transit is estimated separately at 3–5 business days. Timing is not guaranteed; checkout shows free-shipping qualification and charges.

How do payment and customer service work? The checkout step identifies the methods available for the particular order; only those displayed options may be selected. Reach us through the contact information below; supply the order number and checkout email for purchase-related questions.

Where are the details about cookies and policies? Core cookies support checkout. Optional analytics or ad-effectiveness measurement may be used when configured and permitted, with relevant privacy controls. Read Privacy Policy and the other complete shipping, refund, payment, and service policies using the footer.